Key Empire Staff

Bill learned the art of property management at his father's knee. To expand his knowledge, Bill attended The University of New Haven where he attained his degree in business administration and also received a number of specialized certificates in real estate and property management.

Even more importantly than his educational background, Bill brings an unusually high level of integrity and honor to his relationships with clients, staff, and vendors. Bill believes that treating people with respect will ensure that potentially difficult decisions effecting property values can be made and progress is achieved with regard to implementation of long-term projects.

Bill personally oversees each of the properties Empire engages as a client. In this capacity, he meets with board of directors on a regular basis to review the financial status of the association. In addition, he supervises vendors on all capital improvement projects.

One of Bill's personal loves is gardening. He is very pleased to offer his more than 30 years of experience to every condominium association we manage. Thus ensuring the curb appeal of the properties which leads to value enhancement.

Lillian brings more than 25 years of non-profit financial management experience to Empire Property Management. At Empire, Lillian supervises the work involved with managing the funds of the condominium associations. From preparing annual budgets, to working with CPAs to complete prepare tax returns, to monitoring collections, to reviewing insurance policies. Lillian knows that every penny counts and ensures that they are carefully tracked.

Bette is the manager of the day-to-day maintenance issues. She is responsible for the day-to-day happenings with Empire's clients. With more than 10 years of customer service experience, Bette knows how to quickly assess problems and dispatch the right resources for quick results. In addition, Bette has an unparallel level of patience and uses this trait to calm distraught homeowners.

Nic comes to Empire with a background in dispatch and customer service. He is a very capable member of the maintenance team. His mission is to assist the Maintenance Team Manager and the Property Manager so as to ensure that all day to day maintenance calls are handled quickly and effectively.

Will is a very important member of Empire's Finance department. In addition to processing unit owner payments, he assists owners who may have questions about their accounts.

TBD fulfills a number of key roles at Empire Property Management. One of the primary functions is too assist Lillian with taking care of the dollars, managing the reservation desk for Seaspray, (one of our time-share properties) and is the bylaw administrator ensuring that association members understand the guidelines set out by the association's rules, regulations and declaration.

The second responsibility of this position is to assist the property manager in the follow through on the notification to the residents who may be in violation of the rules and regulation.

Empire's clients recognize Lindsay as the voice of Empire because she answers our busy telephone lines. However, behind the scenes, Lindsay is a top notch assistant and provides support to the Property Manager in the gathering of all seasonal contracts.